In the ever-evolving landscape of the financial industry, Credit Union Service Organizations (CUSOs) have emerged as beacons of collaboration and innovation. As the technology arm of a consortium made up of three credit unions and one other CUSO, we understand the power of collective synergy and the immense benefits it brings. Let’s delve into the importance of working together with our partners, exploring how CUSOs enable us to scale, learn, and thrive in a competitive market.

What is a CUSO?

CUSOs are organizations that are owned by credit unions in whole or in part that provide financial services and/or operational services primarily to credit unions or members of those credit unions. Often, CUSOs focus on a specialty, such as technology resources, commercial lending, or consulting services.

According to, to be considered a CUSO, these organizations must have at least one credit union owner. They can be wholly owned by one credit union, wholly owned by multiple credit unions, or partially owned by credit unions and non-credit unions. The latter occurs when innovators partner with credit unions to offer a service. Senior Management and Directors of the owner credit union(s) are not permitted to be co-owners of the credit union’s CUSO. Some state credit union rules require that a majority of a CUSO’s owners be credit unions. For federal credit unions and most state-chartered credit unions, there is no minimum credit union ownership rule.

In 2003, Open Technology Solutions (OTS) broke the mold of traditional CUSOs by forming the preeminent technology based CUSO. While OTS was initially designed to support operations of the DNA core processing platform, over the years it has grown in scale and scope to cover all IT operations for its three credit union Partners.

What benefits do they provide?

  1. Amplified Resources:

By joining forces with our partners, we leverage the collective resources and expertise of multiple organizations. This collaboration allows us to pool our resources, enabling us to tackle complex challenges and embark on ambitious initiatives that would be unattainable individually. With a shared pool of resources, we have the means to invest in cutting-edge technologies, attract top talent, and stay at the forefront of industry trends.

  1. Shared Knowledge and Experience:

Within the CUSO ecosystem, knowledge, and experience flow freely between partner organizations. Each participant brings unique perspectives, insights, and best practices, fostering a culture of continuous learning and improvement. Collaborative forums, workshops, and training sessions become invaluable platforms for sharing knowledge, discussing industry trends, and brainstorming innovative solutions. By tapping into the collective wisdom of our partners, we gain a competitive edge and accelerate our growth trajectory.

  1. Economies of Scale:

One of the most significant advantages of CUSOs is their ability to harness economies of scale. By consolidating operations and centralizing certain functions, such as technology infrastructure, marketing, compliance, and back-office processes, we achieve cost savings and operational efficiencies. This cost-sharing model allows us to redirect our resources toward strategic initiatives, product development, and enhancing member experience, ultimately benefiting all partner organizations.

  1. Enhanced Market Reach:

Collaboration through CUSOs expands our collective market reach, unlocking new opportunities for growth and customer acquisition. By integrating our technology platforms and sharing customer data (with proper consent and privacy measures), we can offer seamless and personalized services across multiple channels. The synergy between credit unions and the CUSO amplifies our collective impact, empowering us to compete with larger financial institutions and deliver a comprehensive suite of services to our members.

  1. Risk Mitigation and Compliance:

CUSOs provide a framework for shared risk mitigation and compliance efforts. By working together, we strengthen our ability to navigate regulatory challenges and ensure adherence to industry standards. Through knowledge sharing and coordinated efforts, we develop robust compliance protocols and stay ahead of evolving regulations, minimizing individual risks, and safeguarding the interests of all partner organizations.


As the technology CUSO of our Collaborative group, we firmly believe in the power of collaboration and the extraordinary outcomes it enables. Through shared resources, knowledge exchange, economies of scale, enhanced market reach, and collective risk mitigation, CUSOs unlock immense potential for credit unions and their affiliated organizations. By leveraging the strengths of our partners, we scale new heights, drive innovation, and ultimately deliver unparalleled value to our members. In an ever-changing financial landscape, the collective power of the CUSO is a formidable force driving success and prosperity for all involved.